The error “connectivitycheck.platform.hicloud” occurs when we are trying to connect the device to the wifi network. The reason for this issue is that the user’s device has a DNS problem or a DNS address problem. This error occurs in Huawei smartphones.
In this tutorial, we will explain all the details and appropriate solutions to resolve the issue of “connectivitycheck.platform.hicloud”.
Solutions For Connectivitycheck.platform.hicloud Issues
There are various solutions to resolve the problem of the connectivitycheck.platform.hicloud and some of the important solutions are mentioned in the given steps below:
- Soft reset the Huawei device.
- Reset all the network settings.
- Start the Huawei device in safe mode.
- Clear the phone’s cache partition.
- Factory Reset the Huawei device.
Let’s explain all the details of all solutions one by one!
Solution 1. Soft Reset the Huawei Device
To soft reset the Huawei device, simply follow the given steps below:
Step 1: Press and hold the power or volume down buttons until the device screens turn off.
Step 2: Wait for the phone to restart.
Step 3: After restarting check whether the issue still exists or not.
These steps will soft reset the Huawei device.
Solutions 2. Reset All the Network Settings
Resetting the network settings will remove the saved wifi networks and the network selection mode will be set to automatic. Follow the given below steps to reset the network settings of the Huawei device:
Step 1: Open settings on the Huawei phone and then select “System” from the settings menu:
Step 2: Tap on the “Reset” option. The reset network settings will display on the screen.
Step 3: Select the “Network Settings Reset” option and then again select the “Network Settings Reset” option to start the procedure:
These steps will reset all the network settings of the Huawei device.
Solution 3. Start the Huawei Device in Safe Mode
To start the Huawei device in safe mode, follow the steps described below:
Step 1: Turn off the device by holding the power until the screen turns off.
Step 2: press and hold the power and volume up buttons until the safe mode options display on the device screen.
Step 3: Select the Safe mode option through the volume and power buttons:
These steps will start the Huawei device in a safe and then check whether the wifi connectivity error occurs or not.
Solution 4. Clear the Phone’s Cache Partition
The data of the phone’s cache saved on a separate partition can be corrupted and might cause this issue. To resolve this issue, follow the below-described steps to clear the phones cache:
Step 1: turn off the Huawei device.
Step 2: hold the power and volume up buttons until the recovery mode options are shown on the screen.
Step 3: select the “Wipe Cache partition” option and then again select the “Wipe all” option:
These steps will clear all phone’s cache partition data.
Solution 5: Factory reset the Huawei Device
This process will clear all the data and information from the Huawei device, so first, we have to make a backup copy of the data and then follow the below-described steps;
Step 1: Open the device settings and then select the “system” option:
Step 2: Choose the “reset” option and then hit the “reset phone” option:
Step 3: again tap on the “reset phone” option:
These steps will factory reset the device.
We have covered all the details and solutions to resolve the issue of “Connectivitycheck.platform.hicloud”.
The error usually occurs when the device has a DNS problem and a DNS address problem. To resolve this error, we can “start the device into safe mode”, “clearing the phone’s cache partition”, and “reset the network settings”. In this guide, we have demonstrated all the details and possible solutions to resolve the issue of “Connectivitycheck.platform.hicloud”.