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[Solved] Palm Swipe to Capture in Samsung not Working

If you are a Samsung user, you may spot one of the famous “Palm Swipe to Capture” features. This option lies within the settings tabs. Palm swipe is an advanced feature used to take screenshots. It can be done by swiping your palm from the right-hand side of the screen to the left-hand side. The other way to capture a screenshot is very common as you have to press the phone’s side and the volume-down buttons.

However, Samsung customers have shown dissatisfaction over this gesture feature as it usually does not operate because nothing happens even if a user swipes their palm across the screen. If you are having issues with this gesture feature, then you are at the right place for the solution as we will explain some essential methods which might do the work for you.

This guide will provide several methods to fix palm swipe to take screenshots.

Why is the Screenshot Feature not Working?

There could be various reasons that the screenshot feature is not working on your device:

Let’s explore the first reason first.

Reason 1: Correct Key Combination

The most common trouble while taking screenshots on a smartphone happens if you are not pressing the correct buttons. Power and Volume Down buttons are used to take screenshots in Android, so, make sure to press the right keys. In older Android phones, you can utilize the home and power buttons in an instant to get screenshots captured.

Reason 2: Not Allowed by Application

As explained in the app policy, some applications may now allow you to take screenshots due to their built-in facility to protect their information or data. It is due to safety reasons.

Reasons 3: App Policy

Several apps like financial, banking, and video streaming (Netflix, Amazon Prime) deactivate the screenshot feature for safety purposes. No matter what you do, you cannot screenshot or record when these apps are on screen.

What are the Fixes for Screenshot Feature not Working?

To fix the screenshot feature not working, we will follow the following methods/solutions:

Let’s explore each method one by one!

Solution 1: Ensuring Palm Swipe is Enabled in Settings

There are chances that you have forgotten to enable this option from the settings. Ensure that Palm Swipe to take screenshots or capture is enabled on your smartphone. 

To enable the Palm Swipe to Capture, the two simple steps are as follows:

  • Open up Settings on your smartphone, look for the “Advanced Features” option then tap on it.
  • Now search out “Palm Swipe to Capture” and enable it.

After enabling it, only make your hand swipe across the screen to capture any screenshots. Make sure your hand touches the edge of your smartphone screen. The feature will not work if the keyboard is appearing on the screen, so, better check it out before taking a screenshot.

Solution 2: Edge of Hand contacting the Device Screen

Before using any mobile features, users must have a basic concept of how it works, otherwise, they will face problems with features not working properly. Basically, what happens is that several users just swipe their palms in the air or over the selfie camera which is not the correct way to use this gesture feature.

The Palm Swipe will work by touching the phone screen, so, ensure your palm or hand from right to left edge touches the screen. This is how you will successfully take a screenshot.

Solution 3: Clearing Cache Partition:

To clear the cache partition, the following steps will be taken:

  • First of all switch off the smartphone.
  • Open up recovery mode by pressing the volume up right with the power button.
  • You can use different options by navigating through the volume button, opening up “Wipe Cache Partition
  • After clearing the Cache Partition, select the Reboot System.

 Let’s jump to a simple solution next.

Solution 4: Restarting the Device:

Hold the power button unless a notification “Power off” pops up. Tapping on this option will switch your phone off. In the next step, we will hold the power (side) button right along with the volume down button. Maintain your hold on the volume down button and leave the power button which will allow your mobile phone to boot up in Safe Mode.

Now in Safe Mode, you can test different kinds of issues as well as encounter them. Safe mode can also allow you to monitor your mobile phone battery life and data usage but some of the applications will not be available to monitor.

How to Exit Safe Mode?

You can use your mobile phone in regular mode by following these simple steps:

  • Keep the power and volume down buttons pressed for the 5 seconds
  • After restarting your mobile phone, go to the notification panel and turn off the Safe mode by selecting it. The device will then reboot to regular mode.

Different Methods to Take Screenshots on Samsung Smartphones

We can use the following methods to take screenshots on Samsung smartphones:

Let’s have a look below to capture the screenshot on the smartphone.

Method 1: Using the Home Button to take Screenshots

Most Samsung users prefer regularly taking screenshots instead of using the gesture feature. You can utilize the home button to take screenshots as explained in a simple way below:

  • To capture a screenshot, keep the home and power buttons pressed at the same time.
  • You will see a visual or feel the vibration of the screenshot taken then leave the buttons.

Method 2: Using the Shortcut Button to Take Screenshots (Without Home Button)

If you own a Samsung S8, Note 8, or above, then such series will lack a Home Button as it is no longer available in newer devices. However, you can still easily take screenshots by following the same mentioned steps, such as keeping the both volume down and power buttons pressed at the same time until you see a visual or feel the vibration of the screenshot. These screenshots can be located inside a Gallery folder named Screenshots. You can also crop or edit them by using the Samsung Editor.

Method 3: Using Samsung Pen to Take Screenshots

Samsung Pen is only available for the Note series so they can support screenshots taken by S Pen.

  1. When you remove the Samsung Pen, the menu icon will automatically appear. 
  2. Tap on “screenwriting” to capture the screenshot.
  3. Screenshots can be modified in color or size with the help of your pen. You can also trim or erase anything you have written.
  4. At last, you can save it or share it.

Method 4: Using Scroll Capture to Take Screenshots

Scroll Capture is another way to take a screenshot. It can help you capture a web page in a few taps. Scroll capture can be handy in capturing an entire web page by saving your time and energy rather than using screenshots. For the scroll capture, follow these basic steps:

  • Place one finger on the volume (down) button and another finger on the power button.
  • Select the Downward arrow symbol on the smart capture menu.
  • Tap the icon to begin capturing the screenshots.
  • To gather all the information, you require, continue taping the symbol that appears on the screen.
  • This will capture and save the screenshot. 

Method 5: Using Your Voice to Take Screenshots

You can also use your voice to take as many screenshots as you want to by simply saying to Google Assistant or Bixby Voice like “Hey Google or Hey Bixby!”, Take a Screenshot”. This method is much easier than all the previous methods.

We have covered four methods to resolve the “Palm swipe to take Screenshots in Samsung not working” issue.


To fix the “Palm swipe to take Screenshots”, ensure that the gesture feature is enabled and your hand is making contact with the screen. In case the feature still not working, then try wiping out the cache or restarting your smartphone in safe mode to test out the issue. Screenshots can also be taken using the smartphone buttons, Samsung Pen, and Scroll Capture to take a webpage. In this blog, four efficient methods have been used to resolve the Palm swipe to take screenshot issue.

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