The Play Store is a pre-install application through which we can install the apps on the Android smartphone. There are multiple apps that can only be downloaded on the device when we purchase it. Sometimes, the error “transaction cannot be completed” occurs while purchasing the application due to multiple reasons, such as “cache data “, “VPN is enabled” or “improper Google account settings”.
This post will demonstrate the appropriate solutions to rectify the “transaction cannot be completed” issue of the Google Play Store.
Solutions to Fix “Your Transaction Cannot Be Completed” on Play Store
Solutions explained below will be followed to fix Google Play transaction issues:
- Remove the Cache Files of the Play Store App
- Disable the VPN
- Change the Payment Method
- Delete the Purchasing App and then Re-install it.
- Re-Add the Google Account
Solution 1: Remove the Cache Files of the Play Store Application
The cache data is used by the application to deliver a smooth user experience, however, it often gets corrupted. To remove the cache data of the Play Store app, we will follow the below-stated instructions:
Step 1: Open the Apps and Notification Settings
Launch the settings of the Android cell phone and then choose the “Apps & Notifications/ Apps” option.
Step 2: Locate Play Store
Now, find the Play Store app from the list of applications and then select it.
Step 3: Remove the Cache Data
Next, pick the “Storage” tab and then hit “Clear Cache”.
The corrupted data of the Play Store will be erased from the Android mobile phone.
Solution 2: Disable the VPN
If the VPN is enabled on the Android phone, it will change the current location and make the process of transaction unsuccessful. So, in this scenario, we will disable the VPN or delete the VPN from the Android smartphone.
Solution 3: Change the Payment Method
Try to change the payment method of the purchase, such as using a debit/credit card for the subscription. To do so, follow the steps stated in the next section.
Step 1: Open the App
Open the Play Store app and then select the app that we desire to purchase.
Step 2: Change the Payment Method
Now, select the “current payment method” and then choose the “Add Credit/Debit” card option:
After that, enter the details of the credit/debit card and buy the app.
Solution 4: Delete the Purchasing App and then Re-install it
Simply, uninstall that specific app and then re-install it from the Play Store. We can delete the application by long-pressing the app icon and selecting the “Delete” option as shown in the below image:
Solution 5: Re-Add the Google Account
Sometimes, this issue can be caused by temporary glitches and bugs in the account settings. In this situation, we will re-login the Google account to refresh the settings of the account. The steps to re-login the Google account are described below:
Step 1: Open the Google Account Settings
Navigate to the “Settings” and then choose the “Accounts” option.
Step 2: Remove the Google Account
Now, tap on the “Google Account” and then choose the “Remove” option.
Step 3: Re-login the Google Account
Next, again enter the login credentials of the Google account to re-login.
We have wrapped up the most efficient solutions to solve the transaction cannot be completed error.
To fix “your transaction cannot be completed” error on Google Play Store, we will “remove cache data”, “disable VPN” or “re-login the Google account”. We can remove the cache data by navigating to the “settings>apps & notification>play store>storage” option and then selecting the “Clear Cache” data option. The disabling VPN process will show our correct location on the Play Store. The re-login Google account operation will refresh the settings of the account. This article has enlightened the suitable solutions to fix the transaction cannot be completed problem on Play Store.