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How to Request a Refund on Xbox

There are numerous games that are paid on Xbox, such as Dead Iceland 2, Cyberpunk, and FIFA 23. Sometimes, we buy the paid game accidentally or mistakenly; so, Microsoft has provided the facility to refund it. The eligible criteria to request of refund are: the request for a refund is done within 14 days after purchasing and the playtime of that game must be significant. After meeting these criteria, we can request a refund.

This tutorial will explain the appropriate steps of how to make a request for a refund on Xbox.

How to Request a Refund on Xbox

Xbox Interface does not allow us to place the refund request directly through it, therefore, we have to request a refund via browser using a PC/Laptop or Mobile device. To request a refund on a browser, follow the below-listed steps: 

Step 1: Click the “Sign in” option on this website and enter the account username/password:

How to Request a Refund on Xbox1

Step 2: After signing in to the account, Scroll below and ensure that you are in “Request Availability” section

How to Request a Refund on Xbox2

Step 3: Below, we can see the games that we recently purchased, so, click on the checkbox that we want to refund:

How to Request a Refund on Xbox3

Step 4: After checking the box, click on the “Request a Refund” option.

How to Request a Refund on Xbox4

Step 5:  A rectangle-shaped dialog box will be opened on the screen. Here, we have to enter the reason for the refund and other personal information like email address.  

How to Request a Refund on Xbox5

The section “Reason for request” has several options which are:

  • Accidental Purchase:  Choose this if you have purchased a game unintentionally or by mistake.
  • Billing error: Often, there are some bugs and glitches happen when we are purchasing something, such as a game getting purchased twice or money getting deducted more than the actual price. In such scenarios, go for the billing error.
  • Purchase content doesn’t work: If the application/game not working at all or working differently than shown in the trailer or claimed by the company then this option is useful while requesting a refund.
  • I didn’t make the purchase: If the Xbox account is compromised and someone else has made the purchase from your account then select this option before filling the other section.
  • Cancel a preorder: Placing an order before launching a game is completely ok, however, often our minds got changed due to many reasons. In that case, consider selecting this option. 

Step 6: After submitting the information, click on the “Submit” option. After verifying the refund, the support team member will reach us within 72 hours.

Doing so will make us eligible in requesting a refund for the Xbox game/application.


Multiples games are paid on the Xbox store, sometimes, we purchase a paid game accidentally. Microsoft provides some extraordinary privileges to its customers, such as refunding. To request a refund, simply, visit this website and sign in to the Xbox account. Checkmark the game that we want to refund and then go for the option of “Request a refund”. This guide has demonstrated the proper steps to request a refund from Xbox.

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