The Error rh-01 is a very common error and is also called the Error retrieving information from server rh-01. The error occurs when we are updating and downloading any application from the Google Play Store. It also affects the devices that have the custom ROM (Read Only Memory).
In this tutorial, we will explain all the details and possible solutions that how we can fix Google Play Store error rh-01”.
Reasons for the Google Play Store Error RH-01
There are several reasons for the Google Play Store error rh-01 which are described below:
- Incorrect date and time.
- Old model with old Android version.
- Installing unknown/untrusted third-party applications.
- Software glitches in the operating.
How to Fix the Error rh-01 of the Google Play Store?
To fix the Google PlayStore rh-01 error, we will follow the fixes which are given below:
- Change the Date and Time of the Android Device.
- Reset the App Preferences from the android settings
- Clear the Cache data of the Google Play Store and Google Play Services
- Re-Add the Google Account.
- Factory Reset the Device
Let’s demonstrate each solution one by one!
Solution 1. Change the Date and Time of the Android Device
To change the date and time of the android device, follow the below steps:
Step 1: First, navigate to the settings and select the “Additional Settings” option:
Step 2: Then, select the “Date and Time” option from the list of options:
Step 3: Finally, toggle the “Set time automatically” and “Set time zone automatically” buttons, to set the time according to the time zone:
These steps will change the date and time of the Android device and will solve the error.
Solution 2. Reset the App Preferences
Google Play Store needs permission from the device to run efficiently, such as internet access and storage access. We should consider resetting the permissions to the default settings to fix this error. Follow the below-stated steps to reset the app preferences.
Step 1: First, hit the “Apps” option in the settings and then tap on the “Manage apps” option:
Step 2: Then, tap on the three vertical dots at the top right corner of the screen:
Step 3: Finally, select the “Reset app preferences” and then select the “reset apps” option. This will reset all the apps to the default settings:
These steps will reset the app preferences and might resolve the issue.
Solution 3. Clear the Cache Data of the Play Store and Play Service
Sometimes, the data in the app cache could cause this error. To clear the cache data of the Google Play Store and Google play service, follow the steps described below:
Step 1: First, open the “manage/system apps” option.
Step 2: Then, search the “Google Play Store or Google Play service” and then tap on i
Step 3: After that, tap on the “clear data” option and then tap on the “Clear cache” option:
Step 4: Repeat the same steps to clear the cache of the Google Play service.
Doing so will clear the cache data of the play store and play service on the Android device.
Solution 4. Re-add the Google Account
Re-adding the Google account will refresh the account settings and will solve the issue. To re-add the google account, follow the below steps:
Step 1: First, lunch the settings and select the “Account & Sync” option:
Step 2: Then, tap on the “Google” option and hit “more” option:
Step 3: After that, select the “Remove Account” option:
Step 4: Finally, tap on the “remove account” option and then again enter the user/password to log in:
Clicking on the remove account button will successfully remove the google account from the device. Simply log in again to Google account to re-add it to the Android device
Solution 5. Factory Reset the Device
If all the above solutions don’t resolve the problem then try this solution. In this solution, make a backup copy of the data because it will erase all the data from the device. To factory reset the device, follow the below steps:
Step 1: First, open “About Phone” in the settings:
Step 2: Then, select the “Factory reset” option:
Step 3: Finally, select the “erase all data” option. It will start the process of erasing the data of the device:
These steps will factory reset the device and might resolve the issue.
We have provided all the details and appropriate solutions for solving the Google Play Store error rh-01.
There are various reasons for Google Play Store error rh-01, such as outdated data and time, the old model of the android phone, and some software glitches. To fix such issues, “Change the date and time”, “reset the app’s preferences”, and “factory reset” the Android device. In this guide, we have learned the efficient solutions to get rid of Google Play Store error “rh-01”.