The PlayStation is the home video gaming console that offers some paid games on the PlayStation Store. In this Store, often, high-rated games are paid for and can be bought using a credit or debit card. Sometimes, while purchasing a game on the Playstation, an error occurs on the screen stating WC-36547-5. This error means that there is an issue with the payment method.
This guide will explain the possible solutions to fix the Error WC-36547-5 on PlayStation.
How to Fix Playstation Error WC-36547-5?
The main reason that causes this error is a problem with the registered card information or non-updated card information. To fix the “PlayStation error WC-36547-5”, we will follow the below-mentioned solutions:
- Check the Information on the Registered Credit/Debits
- Check the Credit/Debit Card Expiry Date
- Update the Card Information Using a Web Browser.
- Rebuild the Database of the PS Console.
- Contact Sony Customer Support
Let’s demonstrate each solution briefly:
Solution 1. Check the Information on the Registered Credit/Debits
The first step to resolve this problem is to check the registered card information on the console. To check the registered card information:
Step 1: Open the PlayStation Store on the console.
Step 2: Select the “Payment Method” option.
Step 3: Here, check the card information; if it is incorrect, then re-enter the correct card information.
Step 4: After re-entering the card information, Go back to the store and then again try to purchase the game.
Solution 2. Check the Credit/Debit Card Expiry Date
Sometimes, an expired credit/debit card could be the reason for this issue; to fix this issue, simply apply for a new card and then try to purchase the game from the Playstation Store.
Solution 3. Re-add/Update the Card Information Utilizing a Web Browser
To update the card information using the web browser, follow the steps stated below:
Step 1: Click on this link to open the official PlayStation website.
Step 2: On the website, simply login to the account.
Step 3: In the account details menu, select the “Wallet” option.
Step 4: In the Wallet section, select the “Add Credit/Debit Card” option.
Step 5: If we can see our existing card information, then we have to remove it.
Step 6: After removing, enter the updated card information and then set it as the primary card.
Step 7: After completing the above process, simply turn off the console and then turn on it.
Step 8: Open the PlayStation Store and try to purchase a game to see if the new PS console is identifying the new card information.
These steps will update the card information using the web browser and rectify this error.
Solution 4. Rebuild the DataBase of the PS Console
This process is not the perfect solution, however, it resolves this issue if Playstation has any software bugs and glitches. To rebuild the database of the PS console, follow the below-mentioned steps:
Step 1: Power off the PS console.
Step 2: Hold the “Power button” of the PS console until it sounds 2 beeps.
Step 3: Connect the PS controller to the console by utilizing the USB cable.
Step 4: Select the “Rebuild Database” option by pressing the “X” button on the PS controller.
Step 5: After doing so, open the PlayStation Store and try to buy a PS game to check if the problem is resolved or not.
Solution 5: Contact Sony Customer Support
If the above-mentioned solutions are not resolving the WC-36547-5 error, then the last solution is to contact Sony customer support. Simply, contact Sony customer support and discuss the whole issue with them. They will surely assist in resolving this error.
We have presented all the appropriate solutions to resolve the WC-36547-5 error.
The error WC-36547-5 occurs when we are buying games on the PlayStation Store. This error means the issue is in the payment method. To fix the error “WC-36547-5”, “check for credit/debit card expiry” or “re-add the card information using a web browser”. In this blog, we have learned how to resolve the PlayStation error WC-36547-5.