FaceTime is a default video calling application on the iPhone that provides a good quality video call experience. However, sometimes, the live image of the other person does not appear on our device screen. There could be different reasons, such as “camera permission is not enabled”, “outdated iOS version” and “weak internet connection”.
This article will illustrate the effective solutions to fix the “can’t see the other person” problem on FaceTime.
How to Resolve ‘Can’t See the Other Person’ Issue on FaceTime
To resolve the “can’t see the other person” problem on FaceTime, follow the solutions:
- Check the Camera and FaceTime Settings
- Inspect the Internet Connection
- Update the iOS
- Turn FaceTime Off and then On
- Check the Country of the Recipient
- Check the Server Status of the FaceTime App
Let’s get into it:
Solution 1: Check the Camera and FaceTime Settings
If the camera permissions of FaceTime are disabled in the settings, we will not be able to see the other person on the call. To solve this issue, we will turn on the camera and FaceTime settings on the iPhone using the steps:
Step 1: Open the Screen Time Settings
Launch the iPhone settings app and select the “Screen Time” tab.
Step 2: Open Allowed Apps Option
After that, select the “Content Restrictions and Privacy” tab and then choose the “Allowed Apps” option.
Step 3: Enable Camera and FaceTime
Here, enable the camera and FaceTime app on the iPhone device.
Solution 2: Check the Internet Connection
If the internet connection has weak strength of signals, the FaceTime application does not display the other person’s view properly. The only solution to this problem is to connect the iPhone smartphone to a fast and reliable internet connection.
Solution 3: Update the iOS
The updating process will make the installed application on the device compatible with the new features. So, if the iPhone is running on an outdated software version then we might face errors or different types of problems. In solution, compile the steps provided in the next section for updating iOS:
Step 1: Open General Settings
Simply, navigate to the “General” tab from the iPhone settings application.
Step 2: Update the Software
Now, hit the “Software Update” tab and pick “Download and Install”.
After completing the above steps, the smartphone will restart to apply the changes to the iOS software.
Solution 4: Turn Off and Then Turn On FaceTime App
This process will remove minor bugs and refresh the Facetime app on the iPhone device. Simply, turn off the FaceTime app and then remove it from the recents. After that, again launch the FaceTime app and try to make a video call.
Solution 5: Check the Country/Region of the Recipient
Facetime will not operate in different countries, such as “Qatar and China”. If the recipient is from a non-supported country, we will face the “can’t see another person” issue. The only solution to this error is to use another video call application, such as “Messenger or Imo”.
Solution 6: Check the Server Status of the FaceTime App
Sometimes, the server of the FaceTime application is down. We can check the FaceTime server status by tapping on this link. If FaceTime is down or on maintenance, we have to wait until it gets fixed.
We have presented the 6 efficient solutions to solve the “can’t see the other person” on Facetime error.
To fix the “can’t see the other person” problem on FaceTime, the fixes that we utilize are: “checking camera permission on the Facetime app”, “updating iOS”, or “checking the server status of the FaceTime App“. The first fix has explained how to enable the camera permission of the Facetime app from the settings of the iPhone. The second fix has led us to update the iOS software to the latest version and the third fix will assist in checking the online server status of FaceTime on the Apple page.